Terms of Service

Effective Date: February 19, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Core Compliance ("Company," "we," "us," or "our"), governing your access to and use of the DQ Manager platform and any related services (collectively, the "Service") available at corecompliance.io. Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, accessing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to both you individually and the entity you represent.

2. Description of Service

Core Compliance provides "DQ Manager," a cloud-based Software-as-a-Service (SaaS) platform designed to assist motor carriers and trucking companies in managing FMCSA-required driver qualification files. The Service includes the following features:

Driver Record Management — Create, organize, and maintain individual driver qualification records, including employment history, license information, and status tracking.
Document Upload, Storage, and Versioning — Upload, securely store, and manage version history for up to 15 driver qualification file document types, including but not limited to commercial driver's licenses, medical examiner certificates, motor vehicle records, road test certifications, and employment applications.
Expiration Tracking with Automated Alerts — Monitor document expiration dates and receive automated notifications to help ensure timely renewals.
Compliance Dashboard — View real-time compliance status across your driver roster, identifying missing, expired, or soon-to-expire documents at a glance.
CSV Batch Import — Import driver records in bulk via CSV file upload to streamline initial onboarding and data migration.
Template Document Management — Access and manage document templates to standardize record-keeping across your organization.

3. Account Registration & Organization

To use the Service, you must register for an account. Account creation is facilitated through a third-party authentication provider (currently Clerk). By registering, you agree to provide accurate and complete information and to keep your account credentials secure.

Upon registration, you must create or join an Organization within the Service. Each Organization functions as a separate tenant with fully isolated data. You may not access data belonging to another Organization unless explicitly authorized by that Organization's administrator.

You are solely responsible for all activity that occurs under your account. You must immediately notify Core Compliance of any unauthorized use of your account or any other breach of security. Core Compliance shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Free Trial

Core Compliance offers a 14-day free trial of the Service. During the trial period, you may use the Service with up to 25 drivers at no cost. No credit card is required to begin the free trial.

Upon expiration of the free trial, the following data retention schedule applies:

Days 1–30 after trial expiration (Read-Only Grace Period) — You may continue to view and access your existing data; however, you will not be able to create, edit, or upload new records or documents.
Days 31–60 after trial expiration (Account Locked) — Your account will be locked and you will no longer be able to access the Service. Your data will be retained during this period.
After 60 days past trial expiration — Your data becomes eligible for permanent deletion. Core Compliance is under no obligation to retain or recover data after this point.

To retain access to the Service and your data beyond the free trial, you must subscribe to a paid plan before or during the grace period.

5. Subscription & Billing

The Service is offered under the following subscription tiers, each with a defined driver limit:

Tiny — $15 per month (up to 5 drivers)
Starter — $49 per month (up to 25 drivers)
Professional — $149 per month (up to 100 drivers)
Enterprise — $349 per month (unlimited drivers)

Annual billing is available at a 20% discount on the monthly rate. All prices are quoted in U.S. dollars.

Payments are processed securely through Stripe, our third-party payment processor. Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected billing cycle). Driver limits are enforced per plan; you may not exceed the maximum number of active drivers permitted by your current subscription tier.

By subscribing, you authorize Core Compliance and Stripe to charge the payment method on file for all applicable fees. You are responsible for providing accurate and current billing information.

6. Cancellation & Refunds

You may cancel your subscription at any time through the billing portal within the Service. Upon cancellation, your access to the Service will continue through the end of your current billing period. No prorated refunds will be issued for any unused portion of a billing period.

If you downgrade your subscription to a lower tier, the change will take effect at the beginning of your next billing cycle. You will retain access to your current plan's features and driver limits until that time.

7. User Responsibilities

You are solely responsible for the accuracy, completeness, and currency of all driver data, documents, and other information entered into or uploaded to the Service. Core Compliance does not verify, validate, or audit the content you provide.

You are independently responsible for complying with all applicable federal, state, and local laws and regulations, including but not limited to FMCSA regulations under 49 CFR Part 391. The Service is a tool to assist with record-keeping and does not relieve you of any regulatory obligations.

You agree that you shall not:

Upload any file containing viruses, malware, or other malicious code;
Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service;
Share your account credentials with any unauthorized third party or allow others to access the Service using your account;
Exceed or attempt to circumvent the authorized scope of your access, including driver limits and feature restrictions.

8. Data Handling & Storage

All documents uploaded to the Service are stored on Cloudflare R2, an S3-compatible cloud storage platform. Data is encrypted in transit using TLS (Transport Layer Security).

The Service enforces multi-tenant data isolation through organization-scoped access controls. Each Organization's data is logically separated from that of other Organizations, and access is restricted to authenticated users within the applicable Organization.

For a comprehensive description of how we collect, use, store, and protect your information, please refer to our Privacy Policy.

9. FMCSA Compliance Disclaimer

This section is critically important. Please read it carefully before using the Service.

DQ Manager is a records management and organizational tool. The Service is designed to assist you in organizing and tracking driver qualification documents. It does not provide legal, regulatory, or compliance advice of any kind.

The Service does not guarantee compliance with FMCSA regulations or any other federal, state, or local regulatory requirements. You are solely responsible for determining and fulfilling all of your regulatory obligations under 49 CFR Part 391 and any other applicable statutes, regulations, and rules.

Automated expiration alerts, compliance dashboards, and any other features that reference regulatory deadlines or document status are provided solely as convenience features. They do not constitute official regulatory notifications, legal advice, or a substitute for independent compliance review.

Core Compliance is not a law firm, regulatory consultant, or FMCSA-authorized agent. No information provided through the Service should be construed as legal or regulatory guidance. You should consult with a qualified attorney or compliance professional regarding your specific regulatory obligations.

10. Intellectual Property

The Service, including all software, source code, design, user interface, logos, trademarks, documentation, and other materials associated with the Service, is the exclusive property of Core Compliance and is protected by applicable copyright, trademark, and other intellectual property laws.

You retain full ownership of all data, documents, and content that you upload to or create within the Service ("User Content"). Core Compliance claims no ownership rights over your User Content. By using the Service, you grant Core Compliance a limited, non-exclusive license to host, store, and process your User Content solely for the purpose of providing and improving the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Core Compliance, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of profits, loss of business opportunities, or business interruption, arising out of or in connection with your use of or inability to use the Service, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Core Compliance has been advised of the possibility of such damages.

In no event shall Core Compliance's total aggregate liability to you for all claims arising out of or related to the Service or these Terms exceed the total amount paid by you to Core Compliance during the twelve (12) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Core Compliance, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service;
Your violation of these Terms;
Your violation of any applicable law, regulation, or rule;
Your infringement or misappropriation of any third-party rights, including intellectual property rights, privacy rights, or other proprietary rights.

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

13. Termination

Core Compliance reserves the right to suspend or terminate your access to the Service at any time, with or without cause, including but not limited to:

Violation of these Terms or any applicable policies;
Non-payment of subscription fees;
At Core Compliance's discretion, with reasonable notice to the affected User.

You may terminate your use of the Service at any time by canceling your subscription through the billing portal. Upon cancellation of a paid subscription, your access will continue through the end of the current billing period. Upon termination for cause by Core Compliance, your right to access the Service ceases immediately.

Termination of your account does not relieve you of any obligation to pay fees incurred prior to the effective date of termination.

14. Data Retention & Deletion

Core Compliance retains your data in accordance with the following schedule:

Active Subscriptions — Your data is retained for the duration of your active subscription.
Expired Trial Accounts — Data is retained for 60 days following trial expiration, after which it is permanently deleted.
Cancelled Paid Plans — Data is retained for 30 days after the end of the final billing period, after which it is permanently deleted.

If you wish to export your data before deletion, you may contact support at support@corecompliance.io to request a data export. Core Compliance will make commercially reasonable efforts to fulfill export requests submitted before the applicable deletion date.

Once data has been permanently deleted, it cannot be recovered. Core Compliance shall have no liability for data deleted in accordance with this retention schedule.

15. Modifications to Terms

Core Compliance reserves the right to modify, amend, or update these Terms at any time. Material changes to these Terms will be communicated to you via email or through an in-app notification at least thirty (30) days before the revised Terms take effect.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, United States, without regard to its conflict of law principles or provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Oklahoma. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Core Compliance
Email: support@corecompliance.io